Know Your Rights
Dealing with the stress of a collision is hard enough without trying to figure out how your accident insurance works. Here are some answers to frequently-asked questions about insurance policies.
Will the insurance company guarantee your work?
We guarantee our own work, but the insurance company does not have the legal right to guarantee a third party's work.
Who pays for repairs?
It depends on the circumstances. If you were at fault, but have comprehensive or collision insurance, the insurance company would pay the costs minus your deductible. If the other party was at fault, their insurance company should pay.
Do I have to accept the insurance company's appraisal of damage?
No. Check the "Appraisal Clause" in your policy if you have differences with their appraisal. It allows you and the insurance company to gather an opinion from an appraiser you both agree upon, or a third-party "Umpire" if you cannot agree.
Do I have the right to a rental car?
If you have purchased rental car coverage and were not responsible for the accident, you may seek reimbursement from the insurance company or, if another driver was responsible for the accident, their insurance company.
If you do not have rental car coverage and were responsible for the accident, you have no grounds to ask for reimbursement. If the other driver was liable, you can generally seek reimbursement from their insurance company.
Want more information on your rights? To make an appointment, call us at 410-825-4424 or make an appointment online!
Very friendly and attentive auto shop. They're very thorough and obviously care about the quality of work they produce. Gary and his team are honest people who are set on making sure you're satisfied when you leave. They don't try to upsell products or pull one over on you, they simply want your car to leave the shop in in a better condition then when it arrived.
Great experience. Gary explained the problem in detail and suggested repairs vs. the toyota dealership suggestions, car runs great and very pleased with service and repairs. He also suggested another garage for one of the repairs and I had a great experience at that garage as well. Gary also called me 1-2 weeks later to follow-up and see how we made out. Who does that anymore? Nobody, you get a survey in your junk email that you delete. Thanks