Best Auto Repair, Towson

300 E Joppa Road
Level E Towson
MD 21286

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410-825-4424

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Hampton Automotive Service

 (10 Reviews)

CUSTOMER SERVICE

CUSTOMER SERVICE


Today's cars, light trucks, and sport-utility vehicles are high-tech marvels with digital dashboards, oxygen sensors, electronic computers, unibody construction, and more. They run better, longer, and more efficiently than models of years past.

But when it comes to repairs, some things stay the same. The following tips should help you along the way:

Do your homework before taking your vehicle in for repairs or service.

  • Read the owner's manual to learn about the vehicle's systems and components.
  • Follow the recommended service schedules.
  • Keep a log of all repairs and service.

When you think about it, you know your car better than anyone else. You drive it every day and know how it feels and sounds when everything is right. So don't ignore its warning signals.

Use all of your senses to inspect your car frequently. Check for:

  • Unusual sounds, odors, drips, leaks, smoke, warning lights, gauge readings.
  • Changes in acceleration, engine performance, gas mileage, fluid levels.
  • Worn tires, belts, hoses.
  • Problems in handling, braking, steering, vibrations.
  • Note when the problem occurs.
  • Is it constant or periodic?
  • When the vehicle is cold or after the engine has warmed up?
  • At all speeds? Only under acceleration? During braking? When shifting?
  • When did the problem first start?

Once you are at our location, communicate your findings.

  • Be prepared to describe the symptoms.
  • Carry a written list of the symptoms that you can give us.
  • Resist the temptation to suggest a specific course of repair. Just as you would with your physician, tell us where it hurts and how long it's been that way, but let the technician diagnose and recommend a remedy.

Stay involved. . . Ask questions.

  • Ask as many questions as needed to fully understand your repair. Ask for laymen terms if needed.
  • Don't rush the technician to make an on-the-spot diagnosis. You may ask to be called and apprised of the problem, course of action, and costs before work begins.
  • Before you leave, be sure you understand all shop policies regarding labor rates, guarantees, and acceptable methods of payment.
  • Leave a telephone number where you can be called.


Reviews

Quote reviewiconFriendly and Attentive
Car & Truck Care, near Towson, MD

Very friendly and attentive auto shop. They're very thorough and obviously care about the quality of work they produce. Gary and his team are honest people who are set on making sure you're satisfied when you leave. They don't try to upsell products or pull one over on you, they simply want your car to leave the shop in in a better condition then when it arrived.

Quote reviewiconHelpful and Kind
Car & Truck Care, near Towson, MD

Terrific quality of work and the employees are kind and helpful.

Quote reviewiconVery Pleased
General Services, near Towson, MD

Great experience. Gary explained the problem in detail and suggested repairs vs. the toyota dealership suggestions, car runs great and very pleased with service and repairs. He also suggested another garage for one of the repairs and I had a great experience at that garage as well. Gary also called me 1-2 weeks later to follow-up and see how we made out. Who does that anymore? Nobody, you get a survey in your junk email that you delete. Thanks

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